Empower Remote Visual Assistance and Troubleshooting with Zoho Lens

At AddWeb, we help businesses deliver smarter, faster remote support through Zoho Lens, Zoho’s augmented reality (AR)-powered visual assistance platform. Designed for field technicians, support teams, and service providers, Zoho Lens enables you to see what your customers or technicians see, helping you diagnose, guide, and resolve issues in real time without being physically present.

Our Work

Why Choose Zoho Lens?

See and Solve Problems Instantly
Enhance Technician Efficiency
Improve Customer Experience
Ensure Security and Compliance

Offer live visual guidance to customers or field agents by marking up their camera feed with AR annotations helping resolve issues faster and more accurately.

Empower your field teams with remote expert guidance, reducing unnecessary travel and enabling real-time collaboration between technicians and specialists.

Deliver faster support with minimal downtime through visual troubleshooting ensuring clarity, transparency, and first-time resolution.

Zoho Lens provides end-to-end encrypted connections, role-based access, and session recordings for maintaining accountability and data integrity.

Measurable Benefits You’ll See

50% faster issue resolution through visual remote support
Reduced field visits and operational costs for service teams
Improved first-time fix rates with expert-guided sessions
Enhanced customer satisfaction and transparency
Better team collaboration and knowledge sharing
Integrated service workflows with Desk, FSM, and Assist

Key Benefits Across All Industries

Manufacturing & Equipment Maintenance
Utilities & Telecom
Healthcare & Pharma
Facility Management & Technical Services

Challenges: Diagnosing complex machinery issues remotely.

How Zoho Lens Helps:

Allows experts to visually inspect equipment, guide technicians, and ensure accurate repairs without on-site visits.

Challenges: Handling remote infrastructure maintenance.

How Zoho Lens Helps:

Provides live, visual assistance for field workers to troubleshoot issues safely and efficiently.

Challenges: Offering technical support for equipment and installations.

How Zoho Lens Helps:

Enables remote experts to assist staff with equipment setup, calibration, and compliance checks in real time.

Challenges: Reducing downtime and travel costs for maintenance.

How Zoho Lens Helps:

Supports AR-based inspections and remote problem-solving for faster turnaround.

Our Implementation Approach

We deliver a fully integrated and optimized Zoho Lens solution by:

Understanding your support workflows and visual assistance needs
Configuring user roles, permissions, and session recording preferences
Integrating with Zoho Desk, FSM, and Assist for connected operations
Training teams to initiate, manage, and guide remote AR sessions effectively
Setting up analytics dashboards for tracking usage and resolution metrics
Continuously optimizing workflows for better support efficiency and customer experience

See, Guide, and Resolve Instantly with Zoho Lens

With Zoho Lens, AddWeb helps your teams deliver high-impact, real-time visual support that enhances efficiency and customer trust. From remote troubleshooting to guided maintenance, we ensure your service operations stay connected, collaborative, and efficient wherever your customers are.

Experience the future of remote assistance with Zoho Lens today.