BackFeed+ already had their website and app running. However, they approached us because of a few bugs in their app and performance issues. They wanted to work with an agency with ample experience offering react native development services. The application was looking to serve organizations and drive a culture of encouragement and feedback, so user experience was very important for the client. AddWeb Solution realized that the bugs were affecting the app's performance, and we decided that fixing them was the priority.
As the app focused on delivering the best experiences for all its users, a few bugs and performance issues were bothering the client. Hence, they wanted to hire React developers who could:
- Understand the bugs in the app quickly
- Fix the bugs effectively to improve the app
- Assess the app and find out performance issues
- Fix the performance concerns of the app on multiple devices
- Provide comprehensive services cost-effectively for them
About BackFeed+ : A quick and efficient platform for collecting feedback from people that are qualified to give it—that’s what BackFeed+ is all about. The brand understands that employee feedback is important for businesses to deliver the most impressive experiences to their clients. Hence, it creates an environment where collecting feedback is easy, efficient, and accurate by customizing feedback. BackFeed+ offers three subscription plans that users can pick based on their preferences.
The project's goal, as explained by the client, was to identify the bugs and fix them and improve the application's overall performance. Before moving further with the project, we gathered adequate information about the app, the issues faced by the users, and other performance concerns that the client had. Our idea was to get an account of the client's issues before investigating the app for further issues. For this, we had a few calls with the client and took all the details we needed to understand the problem from the client's perspective. In addition, we assessed and tested the app from our end to understand the issues so we could strategize the project accordingly.
At AddWeb Solution, we approach every project in a phased manner so that no issue is left unattended, and we can address the client's concerns comprehensively. We then planned everything from the tools, the talent we needed, and the technology infrastructure required to complete the project. As we have already worked on multiple projects along similar lines, we also developed a blueprint for the project.
After gathering all the required details and insights to fix bugs and performance concerns of the app, we also developed a project management plan. As we wanted the project to be efficient and time-bound, we decided to use the Agile methodology that allows continuous improvement. In addition, we also put together a team comprising React native developers, app testers, quality assurance engineers, etc.
After gathering all the information and insights needed, we planned the project considering the requirements and deadline provided by the client. We started by assessing the app and its performance. This also helped us understand if the bugs themselves caused the performance issues. The investigation helped us understand the issues with social login and tribe listing tabs.
Once the issues were identified, we used the React native developers and quality assurance engineers to fix the issues. We also separated the tribe listing tab by adding filters on the invited and accepted members lists. We added more features to improve the app's performance, such as the function to manage tribes and their feedback, multi-channel feedback, the dashboard for overall feedback, etc.
Before wrapping up the project, we tested and assessed the app comprehensively to ensure all bugs were identified and fixed. The app's performance was also evaluated on multiple devices and platforms to meet the quality benchmarks set by the client for the app's performance.
Our team of React native developers were able to:
- Comprehensively fix all the bugs in the app
- Improved the app's performance effectively
- Helped improve profile management on the app
- Ensure system access based on subscription
This feature enables the admin to manage the tribes and their feedback. They can reply to the feedback and get more information if needed.
This enables the admins or users to get feedback from multiple channels. This made the whole app very convenient for users to share and receive feedback from various channels.
The app lets the users understand the overall rating from a single dashboard. Here, the user or the admin can view the entire rating, trends, and other information about ratings. It is a comprehensive area to gather better insights from the rating.
As the app works on subscription, access to the system was maintained based on the customers' subscribed plans. Depending on their plans, their features, capabilities, access, etc., were limited.
After releasing the updated version of the app, the client received an overwhelmingly positive response from the market and its users. They not only were able to improve sales, but overall user satisfaction also went up.
Increased Sign Ups for Free Plan
People Upgrades Free Plans with Premium
Increased User Satisfaction Rates
Increased Request a Demo Clicks