E-Commerce Trends

E-commerce has significantly progressed since the first online marketplaces produced in the late 1990s. The shopping landscape comprises channels, technologies, and payment options not even imagined ten years ago.

The new technologies have revolutionized eCommerce application development services and increased confidence, value, and ease of use for businesses and customers. The effects of these innovations will be an essential force in global markets for years to come.

In 2027, mobile phones are expected to take over desktops as the primary selling method in the US, increasing from 49.2 percent in the present to 576.6 percent in 2027. In this revolutionary era, new technologies like voice and social and contextual commerce are becoming more popular, whereas AI-powered solutions continue to make waves.

The e-commerce industry is constantly changing, and this year was no different. Businesses are creating or upgrading their online stores to meet customers’ needs wherever they are. Even though everything in the world of e-commerce seems to be changing constantly, we have distilled it down to key trends that will impact companies over the next few months and years.

Trends Shaping the Future of Online Shopping

To fully benefit from the e-commerce marketplace, a professional must keep current with the latest technology and trends, such as those mentioned below.

Mobile and Social Commerce

Mobile commerce, also known as m-commerce, has significantly impacted e-commerce more than the rest. In 2025, sales from retail m-commerce, which allows shoppers to make purchases using mobile apps for tablets and smartphones, are expected to reach $710 billion.

The market is increasing. However, the sellers must be ready to take advantage of it. Mobile sites should be easy to navigate and enable shoppers to locate what they’re searching for quickly. Cart abandonment happens when the payment method is complicated or involves too many steps. Apple Pay and Android Pay are only a few mobile payment options that allow customers to make purchases with one click. Amazon has “Buy Now” buttons that can be used to bypass the lengthy procedure.

Social media continues to influence e-commerce and mobile commerce significantly. People are increasingly inclined to browse and shop for products through their favourite social media sites. For instance, Instagram makes it simple for companies to connect with customers. However, creating content that can lead to sales is equally important. The market is competitive, and sellers must be patient in interacting with their customers.

Omnichannel Shopping

Today, most consumers research an individual brand online before going to the store. The customer journey consists of numerous touchpoints across various gadgets. Integrating the multiple channels is crucial to businesses that want to provide a seamless shopping experience.

Omnichannel shopping seamlessly connects digital and physical channels within a company to boost sales and grow the business. If executed correctly, it can increase sales. According to Google’s study, omnichannel generates up to 80 percent of the in-store traffic.

This strategy will increase sales and boost customers’ Loyalty to sellers. For consumers, omnichannel allows buyers to purchase the item at any time and in any way they’d like. Customers can use offline and online sales modes simultaneously. This is usually done in the same purchasing process, blurring the distinction between brick-and-mortar and digital stores.

Buy-Online-Pick-Up-In-Store (BOPIS), a seamless service that allows customers to combine online and offline shopping, is a great way to achieve this. Business2Community estimates that about 50% of consumers want shipping options such as BOPIS and curbside. Additionally, 93% reported that the capability to ship directly from stores has contributed to an increase in Internet sales.

The omnichannel shopping approach through shopping on eCommerce website design and development could be an enormous advantage in a highly competitive market.

API-Driven eCommerce

Component Commerce (API-driven eCommerce) is a software structure that integrates native and third-party functions that communicate via different APIs. Modularization helps eCommerce ecosystems become more flexible and efficient and allows them to adopt new technologies swiftly without the development or implementation.

Flexibility and efficiency in operation make API-powered eCommerce a standout feature. This allows for customized customer experiences, ranging from marketing and service to invoicing. Shortly, the availability of access to APIs for an eCommerce solution could be an immense benefit for retailers.

Voice Commerce

Voice technology is becoming more widely used. According to a survey, 71% of people prefer using voice search instead of typing in their search. Voice assistants can help consumers discover and compare products from different brands.

They’re not only searching for products. The popularity of shopping with voice has risen as voice search becomes more widespread. According to one study, 50 percent of the respondents reported making more than one purchase through their voice assistant, and 25% indicated that they plan to make purchases within the next six months.

Checkout Process Optimization

Most consumers value speed and convenience when shopping on the Internet. They want to find the item they’re looking for swiftly, make an order, complete the purchase in the shortest amount of clicks, and receive it the next day.

Amazon has established itself as the dominant company in meeting customers’ demands efficiently and removing any friction, whether on mobile, desktop, or tablet. Customers will pay for the service. Over 150 million Amazon Prime members spend over $1000 annually.

It’s easier to say than done, but it can be challenging. One particular area where this issue often manifests itself and can be expensive is during checkout. Checkouts form the core of customer journeys since they are where sales occur. However, retailers usually do not put in the effort or time to optimize this phase of the customer’s journey or optimize checkouts – putting them on a non-profitable route, which results in lost sales opportunities.

With the proper solution, this step of the process can be simplified. Payment Service Providers (PSPs) offer merchants tools to create an enjoyable checkout experience.

E-commerce app development can improve checkout by removing obstacles that lead to dropouts. Allowing customers to check in as guests is a simple and effective way to boost conversion efficiency (CRO), with a custom eCommerce mobile application development company handling the implementation of the process. Ultimately, a mandatory account registration can result in abandoning the cart.

Single-page checkouts are an additional option to increase your website’s conversion rate. Having all the necessary fields on a single page makes customers more inclined to finish their purchase quickly without switching tabs several times.

Offering a variety of payment options will improve the experience for customers and increase conversion rates. Focusing on customers’ needs and preferences from all corners of the globe helps build trust with customers and boosts your chances of making the purchase successful.

Flexible Payment Methods

To accomplish your goals, flexible payment methods may be as simple as offering one-click options to speed up the checkout process for existing customers or offering diverse options specifically designed for particular markets or customer segments.

Retailers who target millennials could benefit from offering buy-now-pay-later (BPNL) alternatives such as Klarna. If selling on social media or mobile devices, Apple Pay and Google Pay should also be accepted, or, in the Netherlands, it is ideal as a payment method.

Whatever your target audience, demand for innovative payments is on the rise. According to our study, 2020 witnessed an explosion of digital payment options, with half of the population having at least one digital wallet and 5% using cryptocurrency at least once a year.

Consumer trends change. You should regularly review your customers’ needs and modify the checkout experience and payment methods to meet changing customer preferences. A payments partner with a deep understanding of the local markets of your primary markets can help you with this.

Social Commerce

A staggering 4 billion people worldwide utilize social media, roughly 58% of the global population. B2C companies use it to promote their products. For example, over 600 million people browse Instagram for products to purchase!

As social networks grow, increasing brands are turning to them, a new form of social commerce, not just as advertising platforms but also as direct selling platforms. This type of business is a full-on consumer journey on an online social network and is expected to be worth $604.55 billion in 2027.

Social commerce allows merchants to expand their reach, grow their customer base, and increase revenues. However, it has particular challenges, including accepting payments from people not on their site.

Then, payment links can come into their own. They allow your checkout experience to be accessible wherever your customers might be on the Internet. If they are ready to buy something, they can purchase it without leaving their social media app, making it a seamless experience for everyone involved.

Today, 40% of people between the ages of 18 and 24 think that having the option to buy items via social media will increase their online shopping frequency. I expect this percentage to continue to rise as Gen Z and Alpha become more essential parts of the worldwide consumer bases.

Retailers who want to be successful soon should investigate which networks their potential customers use and connect with them on those networks to increase sales.

Live chats

Chat was previously considered a snarky experience for customers; today, it is a crucial instrument for customer support and has improved general customer service.

Shopify states that 40% of its customers intend to utilize live chat by the end of the year, and 60% cite the customer service aspect as a factor in their buying choices. The platform lets brands personalize shopping online like never before by providing immediate assistance with products that can determine a purchase’s success or failure and post-purchase aid that helps build customer Loyalty.

Augmented Reality

Augmented Reality (AR) has proven its worth as a vital part of online shopping. Customers who shop using AR can see the products they buy more clearly and make better buying choices. In specific fields, such as fashion or interior design, AR allows customers to experience the items without seeing them.

On-site Personalization

Customers from all industries across all verticals—B2C and B2B alike —increasingly seek personalized shopping experiences online. Because data can be collected through AI or Artificial Intelligence (AI),  customized product recommendations and customer service become part of the buyer’s experience.

Personalization of marketing or on-site activities has been demonstrated to have an enormous impact on revenue, with a study revealing an increase of 25% in revenue for retailers that had sophisticated personalization features (this accounts for 19% of companies participating) While retailers that had been “building basic personalization capabilities” experienced 10% or more revenues; these categories comprised 40% of all companies that participated.

Build the Trust of Customers and increase Loyalty

Trust has long been the foundation for customer relationships between companies and their clients. Consumers will only purchase a product or service when they feel confident they will receive top-quality goods at affordable costs.

According to Salesforce research, trust is more crucial and complicated than ever in the digital age. About 73% of customers think that trust is more important than it did in the past, and half or more believe that earning the trust of others has become more complex over time.

Online shoppers typically focus on getting a high-quality item or service for an affordable price while protecting their data when conducting online transactions.

Financial information is particularly susceptible. According to research conducted by RSA, 78% of customers are the most vigilant about their financial data. This makes securing checkout points, where sensitive information is shared between merchants, an essential concern for businesses looking to increase customer Loyalty.

Merchants can help protect their clients and increase trust by implementing various strategies, such as:

  • Ensure PC DSS Compliance or work alongside the Payment Service Provider who assists in ensuring that they are compliant.
  • Provide customers with trust triggers at checkout, such as independent reviews such as Trustpilot, regulatory badges, and clearly stated exchange and return policies. Our research shows that 71% of shoppers pay attention to these specifics and leave their shopping carts when unsatisfied.
  • Tokenization can protect information about customer cards utilized in payment flow and is especially useful for companies with frequent customers returning and solutions like one-click payment.
  • New regulations such as  Strong Customer Authentication, which offer additional security at the checkout point, can cause some tension. However, our research indicates that most customers will accept the extra protection to feel secure.

Assess Your Options: Considering If a Trend Makes Sense for Your Business

Each trend is not worthy of your time or energy. Which one makes the best sense for you and your business? Specific trends could be highly beneficial, but others may cause a rift with important stakeholders or increase the amount required to produce an adequate return on investment (ROI).

Determining which trends, technology, methods, and techniques are most appropriate for you will involve thoroughly knowing your clients, your vertical, and your competitive competitors. There are many ways to assess trends in your industry and then take the appropriate steps to improve your B2B.

Stay ahead of Industry Influencers and Publications

To stay current, keep up with industry news and blogs. Start by identifying influential people in your industry. Later, explore related areas to gain a comprehensive view.

Absorb Up-to-date Industry Research and Trends Reports

Every industry changes at one moment or another. Staying up-to-date with reports can provide an accurate picture of the current state. Research studies are the primary source to create these reports, so you can be sure they are sourced from trustworthy sources instead of simply relying on popular opinion. Furthermore, by constantly keeping track of the latest developments in your field, you’ll be able to discern which trends are worthy of greater attention or consideration than others.

Use Digital Tools and Analytics

Use customer data to determine the suitability of a trend for your company. What does the data reveal? While certain trends might be more effective with specific customers than others, you know your clients best. You may need to use various data-gathering tools to ensure you can observe trends from different perspectives and sources. Using customer trends from multiple sources allows you to get a complete understanding of general trends that could apply to your specific situation. For instance, could changing something in your business affect the customer’s behaviour?

Collect Feedback from Your Customer

You are welcome to seek feedback from your existing customers on what they need from you. Being attentive can provide insight into the current trends and help you formulate more precise plans for the coming years. You might even think of some new ideas to think about!

Observe Your Competitors

Be aware of your competitors to see the trends they’ve been adhering to and whether these trends have helped them. While you don’t have to duplicate everything your competitors are doing, being aware can be an effective method of evaluating the trends.


The field of online shopping is ever-changing, and staying on top of the latest trends is essential to its growth. Today’s online shopping experience is more personal, convenient, and driven by data than ever, creating opportunities for business professionals to determine the future of online shopping.

Future trends include continued advancements in personalization, social commerce, AR/VR technology subscription services, and ethical and sustainable purchasing practices. Retailers who stay on top of the latest innovations while delivering an excellent customer experience will be more likely to succeed over time.

Reach out, and we’ll introduce you to our eCommerce app development company group and help you understand the eCommerce trends that can boost business growth.

Floating Icon 1Floating Icon 2